PRIVACY POLICY

Effective Date: August 27, 2026
Last Updated: August 27, 2026

Simon’s Transports Ltd. (“Simon’s Transports,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit www.simonstransportsbahamas.com, make a reservation, request information, use our transportation or tour services, communicate with us, or otherwise interact with Simon’s Transports.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information that you voluntarily provide when making a reservation, requesting a quotation, registering on our website, contacting us, or using our services.

This information may include:

• Full name
• Email address
• Telephone or mobile number
• Billing information
• Pick-up and drop-off locations
• Hotel, resort, marina, airport, cruise port, or other accommodation information
• Flight number, airline, arrival and departure information
• Cruise ship or vessel information
• Travel dates and times
• Number of passengers
• Luggage information
• Requested vehicle type
• Child car-seat requirements
• Special transportation requests or instructions
• Information about other passengers included in your reservation
• Communications between you and Simon’s Transports
• Other information you voluntarily provide to us

Please only provide information about other passengers when you are authorized to do so.

2. Payment Information

When you make a payment for our services, payment information may be processed by a third-party payment processor or financial institution.

Depending on the payment method used, Simon’s Transports may not directly receive or store your complete credit or debit card information.

Third-party payment processors may collect and process your payment information according to their own privacy policies and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• Approximate geographic location
• Website interaction and usage information

We may use cookies and similar technologies to operate our website, understand how visitors use it, improve performance, remember preferences, and measure the effectiveness of our marketing.

4. How We Use Your Information

Simon’s Transports may use personal information to:

• Process and manage transportation, tour, excursion, and related reservations
• Provide quotations and respond to inquiries
• Confirm reservations and communicate changes
• Coordinate airport, hotel, cruise port, marina, and other transfers
• Track flight arrival and departure information when necessary to provide transportation services
• Assign chauffeurs, vehicles, guides, and other personnel
• Send reservation confirmations and service-related communications
• Provide driver and vehicle status updates
• Contact you by telephone, email, SMS, WhatsApp, or other communication methods concerning your reservation
• Process payments, refunds, and cancellations
• Provide customer service
• Respond to complaints, disputes, or service issues
• Maintain business and accounting records
• Improve our website, services, operations, and customer experience
• Prevent fraud and protect the safety and security of our customers, employees, vehicles, and business
• Comply with applicable laws, regulations, court orders, or lawful requests from government authorities
• Send promotional or marketing communications where permitted by law and, where required, with your consent

We will seek to use personal information only for legitimate business purposes and purposes reasonably connected with the reason the information was collected.

5. SMS, Email and WhatsApp Communications

When you provide your telephone number or email address as part of a reservation or inquiry, we may use that information to communicate with you regarding your transportation services.

These communications may include:

• Booking confirmations
• Payment notifications
• Driver information
• Vehicle information
• Pick-up instructions
• Flight or schedule updates
• Changes to your reservation
• Customer-service messages
• Requests for feedback or reviews

Where permitted, we may also send promotional communications. You may request to stop receiving marketing communications at any time.

Opting out of marketing messages will not prevent us from sending communications necessary to fulfill an active reservation or provide a service you requested.

6. Vehicle Dash Cameras

For safety, security, and incident-investigation purposes, certain Simon’s Transports vehicles may be equipped with front-facing and/or rear-facing dash cameras.

These cameras may record video footage or capture images while a vehicle is in operation.

Dash-camera recordings may be accessed when reasonably necessary for purposes including:

• Accident investigation
• Safety and security
• Insurance matters
• Customer or driver disputes
• Investigation of complaints
• Protection of passengers, employees, vehicles, and property
• Compliance with legal obligations

Dash-camera information will be handled as confidentially as reasonably practicable and will not be used for unrelated purposes without an appropriate legal basis.

7. How We May Share Information

Simon’s Transports does not sell or rent your personal information.

We may, however, share information when reasonably necessary to provide our services.

This may include sharing information with:

• Chauffeurs and drivers
• Tour guides and operational personnel
• Transportation subcontractors
• Hotels, resorts, villas, marinas, airports, cruise operators, tour operators, or other travel-service providers when necessary to coordinate your service
• Payment processors and financial institutions
• Website hosting and technology providers
• Reservation and booking-system providers
• Email, SMS, telephone, and messaging providers
• Accounting, legal, insurance, and professional advisers
• Government, regulatory, law-enforcement, or judicial authorities where required or permitted by law

Third-party service providers should receive only the information reasonably necessary to perform the services for which they have been engaged.

8. Third-Party Services

Our website and business operations may use services provided by third parties, including reservation systems, payment processors, mapping services, analytics services, communication platforms, social-media platforms, and other technology providers.

These companies may process information according to their own privacy policies.

Simon’s Transports encourages users to review the privacy policies of third-party services with which they interact.

9. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help websites function properly, remember preferences, analyze website traffic, and improve the user experience.

We may also use third-party analytics or advertising technologies.

Depending on the technologies used on our website and applicable legal requirements, visitors may be provided with options to accept, reject, or manage certain non-essential cookies.

You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect the functionality of portions of our website.

10. Data Security

Simon’s Transports takes reasonable administrative, organizational, and technical measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, internet transmission, electronic storage system, or communication platform can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services
• Maintain appropriate business and financial records
• Resolve disputes
• Address customer-service matters
• Meet insurance requirements
• Prevent fraud
• Protect our legitimate business interests
• Satisfy applicable legal, tax, regulatory, and accounting requirements

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

12. Your Privacy Rights

Subject to applicable law, you may have the right to request information regarding personal data Simon’s Transports holds about you.

You may also request that we:

• Provide access to certain personal information we hold about you
• Correct inaccurate or incomplete information
• Update your personal information
• Stop using your information for certain marketing purposes
• Delete personal information where deletion is legally permissible
• Address concerns regarding the way your information has been collected, used, or disclosed

Some information may need to be retained where required by law or where reasonably necessary for legitimate business, contractual, legal, accounting, insurance, fraud-prevention, or dispute-resolution purposes.

To make a privacy request, please contact us using the information provided below.

13. Children’s Privacy

Our website and transportation booking services are generally intended for adults making travel arrangements.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

Information concerning children may nevertheless be provided by a parent, guardian, or responsible adult when reasonably necessary to arrange transportation, including passenger details and child car-seat requirements.

14. International Visitors and Data Processing

Simon’s Transports serves travelers from The Bahamas and around the world.

As a result, personal information may be processed or accessed using service providers whose systems are located outside The Bahamas.

Where we use third-party service providers, we take reasonable steps appropriate to the circumstances to ensure personal information is handled responsibly and consistently with applicable requirements.

15. Data Protection in The Bahamas

Simon’s Transports is based in Nassau, The Bahamas and seeks to handle personal information in accordance with applicable Bahamian data-protection requirements, including the Data Protection (Privacy of Personal Information) Act, 2003, as amended or replaced from time to time.

Individuals who believe their personal information has been handled improperly may also have the right to contact the appropriate data-protection authority in The Bahamas.

16. Links to Other Websites

Our website may contain links to websites operated by hotels, resorts, tour providers, social-media companies, travel companies, payment providers, or other third parties.

Simon’s Transports does not control the privacy practices of third-party websites.

When you leave our website, we encourage you to review the privacy policy of the website or service you are visiting.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, website functionality, services, or applicable legal requirements.

Any updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Simon’s Transports handles personal information, please contact us:

Simon’s Transports Ltd.
176 Fox Hill Road
P.O. Box FH-14223
Nassau, The Bahamas

Email: info@simonstransports.com
Website: www.simonstransportsbahamas.com

For general reservations and customer-service inquiries, please use the contact information available on our website.